Terms and conditions

Truyard Terms and Conditions

These Terms and Conditions constitute a contract formed between the customer “you” and Outdoor Power Group “we”.

Please read the following Terms and Conditions carefully before using this site (truyard.com.au). By accessing or using this site you are accepting these Terms and Conditions below, and agree to be bound by them.

Outdoor Power Group owns and operates this website, and reserves the right to amended or update these Terms and Conditions at any time. By continuing to use the website, you accept the Terms and Conditions as modified, and thus should regularly review the current terms.

Legal Capacity

You must be eighteen (18) years of age or older to purchase from this site.

By placing an order on this website, you are accepting this agreement to form a legally binding contract, and acknowledge you are over the age of eighteen (18) years.

Pricing and Availability

All the prices on this website are in AUD and GST is included, where applicable.

Prices on the website exclude delivery costs.

Prices on the website are subject to change without notice.

We reserve the right to correct any errors published on the website.

The availability of products shown on the website is subject to change without notice. Products shown on the website are not necessarily available immediately.

If you have placed an order for a product which is not currently available, you will be notified if it is on back-order, and if it does not become available within a reasonable time-frame you will be notified and your order may be subsequently cancelled. Payment for the order will then be refunded.

Any accessories shown in the product images are not included in the price, unless it is stated otherwise.

Order Acceptance and Billing

Representations of the products for sale on truyard.com.au constitute an invitation to treat. At the time of placing an order on the website, you are making an offer to enter into an agreement to purchase the products contained in your order.

The order is deemed to have been received upon you receiving a confirmation email to your nominated email address.

It is the responsibility of you to ensure all your details have been entered in correctly.

When an incorrect delivery address has been provided, we may charge you a redelivery fee for each re-delivery attempt.

Outdoor Power Group is not liable for delays in performing their obligations, if the cause of the delay was outside of their reasonable control.

Payment is processed immediately upon the order being confirmed.


We will supply to you the products shown in your order confirmation.

Costs will be calculated depending on your delivery location and what you order, and reflected in your order.

We will not be held liable for any loss or damage suffered by anyone as a result of delays that are due to factors out of our control.

We are not responsible for any additional costs that occur because of incorrect delivery information, such as re-delivery costs.

Delivery addresses must be within Australia, and we do not deliver to PO Boxes.

We endeavour to deliver to all addresses, but if the address is not deliverable to by our freight company, delivery will be made to your nearest depot that the freight company deliver too.

For delivery, all orders are automatically specified to leave where safe, i.e. does not require a signature on delivery.

We are not responsible for the delivery time for products. Customers are required to communicate with the courier nominated by Outdoor Power Group. (Outdoor Power Group will not accept responsibility for delivery failures or delays, by the third party delivery courier)

At the time of placing your order via the website or when discussing your order with Outdoor Power Group, you must make known any difficulties that may be involved in the delivery. If you do not, and on arrival delivery is deemed to be more difficult, you will be liable for any extra charges.

Refunds, Credits and Returns

Returns and refunds will be handled as per our Refund Policy, with no exclusions, restrictions or modifications of the consumer guarantees defined by Australian Competition & Consumer Commission (ACCC).

Refunds will be transferred into the account from which the purchase was made.

It is the customer’s responsibility to ensure items being returned, are returned safely.

We take no responsibility for any products lost in transit.

The products must be (a) returned to us at your cost, or when the cost to you is significant because of the nature of the failed consumer guarantee compliance, or the size or height of the product, (b) we will collect the products at our expense, within a reasonable time frame.


The warranty for each product sold on the website, is specific to that product.


By placing your order you agree that Outdoor Power Group may store, process and use data collected from your order for the purpose of processing your order.

Online payments are handled by ANZ Banking Group. Outdoor Power group does not store your card or banking details. Please check the ANZ Banking Group website for their security measures and privacy policy.


Outdoor Power Group aim to provide useful and accurate information, however errors may sometimes occur and the information given on the site may be inaccurate or out of date.

For loss or damage, of any kind, that could occur as a result of use of the website, Outdoor Power Group exclude liability to you or anyone else. This includes, but is not limited to, website errors/incorrect information, personal or property damage and the transmission of any bugs, viruses or harmful malware through the website by a third party.

Intellectual Property

The content, images or TruYard trademarks may not be used, published or reproduced.

This site is operated from Western Australia, and thus the laws of the State of Western Australia will govern the legal notices and conditions of use, without giving effect to any principles or conflicts of laws.

Updated 30-June-2018

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